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30 September 2014 | Categories:

Would you like to be part of a dynamic team that provides tools supporting agricultural viability, food security and the environment?

We have a permanent part time position (24 hours a week) available for a Regional Customer Support Consultant, remotely based from our head office in Brisbane.  This role will sometimes be required to travel to do software training and demonstrations at a clients office - so you need to be able to travel.

To be successful in this role you will possess a can do, customer focused attitude and be willing to go the extra yard to provide excellence in customer service.

A pleasant telephone manner combined with the ability to communicate clearly and succinctly is absolutely mandatory, and applies to both verbal and written communication. You will be organized and methodical with a strong work ethic, and excel at working autonomously or as part of a team.


This is an exciting position that will include the following duties:

  • Listening to customer needs and providing on-the-spot training and solutions in response to incoming queries received by phone, email or online messenger services
  • Maintaining contact with clients, ensuring ongoing program satisfaction
  • Leading online or on-site training sessions for users, independently or presenting to groups
  • Understanding customers' reporting and data requirements
  • Software testing, distribution and licensing
  • Assisting Network Administrator or Customer Service Manager as required
  • Identify and escalate potential Sales leads


The position is open to applicants that have customer service experience, preferably with some knowledge of farming and agriculture.

A successful applicant would possess the following skills:-

  • Courteous and friendly phone and email manner
  • Exceptional time management skills
  • Strong trouble-shooting skills, and a drive to find solutions for novel situations
  • The ability to train new skills effectively to a wide, ranging audience
  • The ability to learn new computer software quickly, and expand on this knowledge autonomously
  • Solid documentation and writing abilities


Exposure or skills in the following will be well regarded:

  • Experience in Adult learning
  • Farming or agriculture
  • User Guide creation or documentation
  • Science-based education or experience

Remuneration

  • Salary:$36,000 + super + office allowance + mobile phone
  • Work type:Part Time

    Applications close:  6th October 2014

    Residency Requirements:

    Australian Citizens and Permanent Residents only (inc. New Zealand Citizens)

    Application procedure:

    Please forward your CV to :-

    Brett Pollard - itsupport@backpaddock.com.au

    Tel:  (07) 3821 3577

    Please Quote Position Ref:  BPC23092014

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Comments

  • This position has now been filled. Rebecca Burgess is our new Regional Customer Support Consultant for SA and Southern VIC, due to commence on the 15th November 2014.
    Welcome aboard Rebecca!!!

    Posted by Brett Pollard, 16/10/2014 5:34pm (3 years ago)

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